Scammers are getting increasingly sophisticated in their attempts to get remote access to your computer. Online tech support scams usually involve someone pretending to be a tech support person who is helping you solve some made-up problem or get rid of a virus that will require remote access to your computer.
Fraudsters claiming to be with the FTC or with FTC refund administrators are calling to give refunds to people who have lost money to a tech support scam or other fraud, but only if you allow them to connect to your computer. Other scammers call to tell you that you have malware infections or system problems and try to scare you into letting them connect to your PC so that they can fix the issue. The scammers may attempt to trick you into buying unnecessary software or a service to ‘fix’ the computer. They may even ask you for other personal information.
With remote access to your computer, they can infect your PC with malware, steal your identity, hold your computer hostage or make changes to your settings that could leave your computer vulnerable to data theft.
With the rise of tech support scams, the simplest rule to follow is to never give remote access to an unsolicited caller who calls you out of the blue, even if they mention a well-known company. If you receive such a phone call, hang up immediately, report it to the FTC and spread the word.
Remember that the FTC or technology companies don’t reach out to consumers directly to request remote access to computers or sell technical support.